REDUCE EFFORT - REMOVE OBSTACLES - CREATE LOYALTY
Helping companies learn what their customers want, provide what their customers need and remove obstacles that get in the way.
Insightful customer feedback and meaningful data to understand what is most important to your buyers
A brand story and compelling content that energizes your team and engages customers
Experienced, customer focused experts who understand the your industry
Playbooks,technology and repeatable processes so your team gets to the finish line faster and more often
At experience inc, our mission is to enable small companies to become big companies, and mature companies to break out amongst the pack. We are passionate about knowing your buyers needs and wants to clearly present your product or service around what’s important to them. We rely on feedback and data to understand what your customers love about you in order to make that repeatable and drive brand loyalty.
This is the customer journey and it begins at the first touchpoint; a social media post, a cold call, an elevator pitch, or a client referral. Every step along the way is an opportunity to build trust, develop loyalty and increase value.
What problem are you solving for your customer? Does your messaging and content demonstrate your value clearly and concisely? When you only have a matter of seconds to make an impression, tell a story that is so compelling, your customers want to be a part of it.
- Branding & Messaging
- Content Development
- Content Distribution
- Elevator Pitch
- Value Proposition
- Social Media Content
- Brand Story Development
EMBEDDED EXPERTS & DEDICATED TALENT
Drive top-line, predictable revenue growth with fractional talent and embedded industry experts. Synchronize marketing and sales into a powerful revenue team. Engage talent one day a week, 2 weeks a month, or full-time - scale up or down based on your business needs.
- Project Enablement, Support Resources
- Fractional Sales & Business Development
- Fractional Marketing & Brand Development
- Social Media Management
- CRM Management, Prospecting
- Event Management, Design and Coordination
- Customer Experience Management
PROCESS & TECHNOLOGY
Equip your sales organization with information, content and tools – streamline your process and make it easy for customers to buy. Present the right content, for the right use case at the right time. Build a playbook around repeatable processes and train your team to deliver a consistent message. Create a BUZZ.
- Sales Enablement
- Events that Engage
- Email Marketing
- CRM Implementation and Optimization
- Sales Skills Training
- Sales Playbook and Market Planning
- Sales Activity and Metrics Development
CUSTOMER & EMPLOYEE
Improve the customer experience using the most important data available - theirs. Understand your customer’s needs to drive solutions and turn customers back into prospects with new revenue streams. Learn from your employees what they need to be successful & drive engagement.
- Customer surveys
- Employee surveys
- Deep dive customer feedback
- Company Culture Audit
- Data mining, evaluation and results
- Live dashboards
- Customer in jeopardy “red flag” alerts
Percentage of unhappy customers who will never do business with you again
Percentage of companies who plan to increase their content marketing budget in 2021
Percentage of consumers who buy based on the overall experience
regardless of price or functionality. In 2012 it was 12%.
Percentage of customers who view video ads with the sound off.
We have spent our careers in customer facing roles in high-touch service industries. We have seen first-hand how good customer service and streamlined processes impact growth. We’ve developed brands, launched go-to-market strategies and created value propositions that command higher margins. We believe that companies who solve problems and require minimal effort will lead their industry. This is our passion.
Team of Experts
Our team is built around experts - each with their own specialty, focused on results
Brand & Messaging Expert
Customer Service Leader
LinkedIn & Social Media Expert
3460 Birch Lane
Orono, MN 55391